TERMS AND CONDITIONS
- General information
KCV was founded in 2015 and want to create linkages in the villages that will strengthen community social capital so that children can grow in dignity and realize their potential. We support community based associations, youth groups and women’s associations so that they can collectively engage in meaningful livelihood activities; taking advantage of the natural resources in their localties.
- Donations and sponsorships
On our homepage you can register for a sponsorship or make a donation online with your credit card. Both sponsorships and donations are considered to be voluntary gifts towards the charitable activities of KCV e.V. Upon request, you will be provided with a donation receipt. Any additional steps needed to generate possible tax benefits, are your own responsibility.
As a sponsor/donor you can end your support at any time. When ending your sponsorship, you will no longer receive updates about your sponsored child or village. On our end, we reserve the right to end your sponsorship should you miss payments after three reminders or behave in a way, which can be harmful to the children or the families in our care.
Should you publicly want to make a reference to KCV e.V. and the organisation’s logo, we will be happy to present you K-CV logo as JPG or EPS file available. Do not just copy from the website or from a brochure. Our graphic design staff will take care of it. This applys to the Photos too. Depending on the desired project. Please ask for logo and/or photos always in writting (fax or mail). On behalf of the K-CV and especially the children, we thank you very much.
One-off or regular donations
Upon registration of your donation you immediately receive a confirmation by e-mail or post. For sums higher than EUR 200, we send you an additional thank-you letter or e-mail at the beginning of the month that follows the transaction. Should you have selected a specific purpose for your donation ( a child, village sponsorship or where it is most needed), we will forward the donation accordingly.
All donations, minus a 10% fee to cover administration costs, are forwarded according to their earmarking.
All sponsorship contributions are forwarded according to their earmarking at 100%.
You may choose between two types of sponsorship: child or village sponsorship. The minimum monthly contribution for a child sponsorship is 30 EUR/35USD, whilst the minimum monthly contribution for a village sponsorship is 15 EUR/15,67USD. You can increase your monthly contribution at any given time.
Regardless of whether you have chosen to be a village or child sponsor, your sponsorship contributions are used for the benefit of all children at the respective K-CV’s Village. This ensures that all children in an K-CV’s Village receive the same chance at a better life.
If you have choosen a K-CV sponsorship, you will receive your personal documents with a photo and a brief life story of your sponsored child as soon as possible after your sponsorship application.You will also receive the correspondence address and information about the region in which your sponsored child lives, as well as your personal registration number. In the further course of your sponsorship, you will regularly receive information about the development of your sponsored child until they leave sponsorship programm. You can also write directly to your sponsored child. A sponsorship does not equal an adoption, and as a sponsor you are not entitled to make any decisions concerning your sponsored child’s life and development.
In addition, you are always welcome to visit your sponsored child once a year. We kindly ask you to announce in advance to get K-CV families ready for your visit. Please note that an approval by the sponsorship coordinator can be withdrawn at any time without giving any reason. Such withdrawal does not entitle you to claim any damages (e.g. for any costs or expenses already accrued for your visit).
To be able to provide for all their needs such clean drinking water, medical treatment, electricity supply and education, children may have more than one sponsor.
As a village sponsor, you have the possibility to share in some of the experiences of the children in the KCV’s Village you are sponsoring. In return for your regular contributions, you receive an initial welcome letter, information package and photo of the village, as well as two additional letters per year: a mid-year letter about life at the village, and an end-of-the-year letter, which includes a photo and a wrap-up of what occurred that year.
You may read more of what you can expect from your sponsorship in the sponsorship flyer.
- Payment process and security
KCV’s Villages uses accredited and proven technology for payments. Payment information is transferred by the use of an SSL connection which offers the highest degree of security that your browser is able to support.
Data on all on-line transactions are saved on a secure server hosted by an internationally experienced and reputable company. Several layers of built-in security, including an advanced firewall system, encryption of credit card numbers, and use of passwords, protect the collected information.
As sponsorships and donations are considered to be voluntary gifts towards the charitable activities of our organisation, they count as non-refundable. However, if you cancel your donation or sponsorship within 14 days upon registration, we will refund your payments if you should wish so.
- General conditions
In the event that any of the stipulations are or become void, the remaining ones continue to retain their validity. The contract as a whole remains valid. German law applies to all legal transactions with the exception of reference provisions in international private law. Sponsors and donors may only bring legal action to K-CV e.V. at its headquarters in Wiesbaden.
For any questions around donations and sponsorships, please contact firstname.lastname@example.org
- THE PRODUCTS OFFERED ON THE WEBSITE
The products offered on the Website are sold directly by Kenya-ChildVision Wiesbaden Germany (hereinafter “Kenya-ChildVision“). is a German organization /company with registered office at Goebenstrasse 12, D-65195 Wiesbaden, Germany, tax number 040 250 70370-II/2 registered in the commercial register of the State Court of Wiesbaden, Register-number: 6888.
5.1. The use of the mail order service subject to these General Terms and Conditions of Sale is reserved exclusively for consumers (hereinafter referred to individually as the “Customer“ or collectively as the “Customer“), who are natural persons who do not, for the most part, carry out any business, entrepreneurial, commercial or professional activities purposes and are of legal age (in the case of minors who have reached the age of 16, the consent of the legal representative is required).
The resale or transfer of the products purchased through the Website for commercial or professional purposes is expressly prohibited.
5.2. The products offered on the Website can be delivered worldwide.
5.3. The language used for the conclusion of the purchase contract via this Website are English and German
5.4. These Terms and Conditions of Sale are published on the Website to enable the Customer to consult, store and reproduce them, in accordance with the laws in force.
5.5. The purchase of the products is exclusively governed by these General Conditions of Sale published on the Website and incorporated at the time of the relevant purchase, in accordance with point 7. (below.
Kenya-ChildVision reserve the right to modify these General Conditions of Sale at any time. Changes will only take effect in relation to purchases made after the data of publication of the new version of the General Conditions of Sale.
Once these General Condtions of Sale are supersed by a new version, the previous version will automatically become invalid, void and unenforceable in relation to purchases made after the removal of this version from the Website; this also applies in the event that the General Conditions of Sale mentioned are visible or accessible to the public via Websites.
- Product Availability
The customer acknowledges that the products offered by Kenya-ChildVision on the Website (hereinafter the “Products“) are available in limited quantities and Kenya-ChildVision must therefore check their availability at the time of placing the order before accepting it.
Occasionally there may be problems with the availability of certain products. In this case, Kenya-ChildVision will inform the customer as soon as possible (and in any case within the deadlines indicated below) by e-mail that the order placed cannot be accepted. If an order is only partially available, the customer will be informed. However, the customer agrees and acknowledges that he/she will only receive the available products unless he/she has selected the option on the Website to receive the entire order ar once. In this case, the customer will be given the choice of receiving the available products or canceling the entire order.
Kenya-ChildVision reserves the right to modify the items offered for sale on the Website at any time and without notice before accepting the order.
7. Order Process
Each of the products offered on the Website can be viewed through a dedicated link that shows the images of the items, the unit price, colors and the different sizes (if any). For those Products specifically marked as “ Pre-Order“ or “Pre-Order Product“ on the Website that are not yet ready for shipment, the relevant link will also indicate the relevant Estimated Delivery Date.
7.1. The customer can purchase one or more products, but no more than 5 items per product, unless different regulations are provided for cetain products. Kenya-ChildVision reserves the right to change at any time the limitation of the quantity of products to be purchased through the Website.
7.2. The products selected by the customer are stored in a seperate area (hereinafter reffered to as “shopping cart“). Adescription of the Products, including measurements or sizes (if any), is added to the Customer’s shopping cart along with one or more images depicting the Product.
7.3. Although K-CV continuously takes measures to ensure that the photos shown on the Website are faithful reproductions of the original products, deviations may occur due to the technical characteristics and the color resolution of the device used by the customer. Accordingly, K-CV accepts no liability for a possible inadequate graphic representation of the products displayed on the Website if this is due to the technical reasons mentioned above.
7.4. To view the selected products and the order total, including shipping costs, please go to the “Shopping Cart“ page. Before confirming the order (hereinafter the “Order“), the Customer is asked to verify the correctness of the contents of the shopping cart and to fill in the order form using the instructions provide to him on the Website. The ordering process allows the customer to check and change any errors on the overview of the “shopping cart“ page before submitting the order to K-CV.
7.5. The ordering process is completed as soon as the customer clicks on the corresponding button for final order confirmation (hereinafter the “Buy“ button) and thus confirms his order, which is then forwarded directly to K-CV . After clicking the “Buy“ button, the order is binding and the content of the order can no longer be changed by the customer.
7.6. Before confirming the order, the customer is asked to confirm that he has read and understood these General Conditions of Sale. At the End of the ordering process, it is advisable to save or print out the General Conditions of sale.
The ordering process must be completed in full, otherwise the order cannot be sent to Kenya-ChildVision
7.8. Customers who have registered to access the reserved area of the Website can check the status of their order by logging into this area and accessing the “My Order“ page.
7.9. The customer is aware that he/she is responsible for the correctness and truthfulness of all data entered on the Website or otherwise used at the time of the order.
7.10. The customer is aware that the Website may also offer him/her the option of:
– pre-order a selection of Products prior to their commercial launch, commencement of distribution or placement on the market.
7.11. The Customer acknowledges that the Products in question are not yet available for delivery at the time the relevant Order is placed. Products that can be pre-ordered by customers will be clearly identified as such and intentified on the Website using the terms “pre-order“ “pre-ordered product“ respectively.
7.12. The customer ackowledges and agrees that in the event of his/her pre-order of a product the corresponding price indicated on the Website and displayed in the “Shopping Cart“ area will be given to the Customer in advance and in particular at the time of the receipt of the confirmation email as defined in point 8.1. below, notwithstanding that the relevant Pre-Ordered Product are not yet ready for shipment at said time.
The pre-ordered product will be delivered to the customer within the respective estimated date specified in the description on the product page. If the order sent by the customer includes, in addition to the products already available or more pre-orderd products, all relevant prices relating to said order will be billed to the customer in advance at the time of receipt of the confirmation email, even if such pre-ordered products will be delivered on the relevant estimated delivery dates set out in the description on the product pages.
Any further information regarding payment, delivery and confirmation of the pre-ordered products can be found below under the relevant articles.
8. Conclusion of contact
After confirming the order by klicking the Buy button, the binding order is sent to Kenya-ChildVision for processing.
After placing the binding order, the customer immediately receive an e-mail confirming that the order has been received by Kenya-ChildVision . However, this does not mean that the order has been accepted. The acceptance of the order by Kenya-ChildVision and the conclusion of the contract take place as described in point 8. below. The order placed by the customer will only be processed by Kenya-ChildVision if the entire ordering process has been completed properly and without error message through the Website.
8.1. The contract between Kenya-ChildVision and the customer is concluded as soon as the customer receives one or more confirmation e-mail (s) from Kenya-ChildVision (hereinafter the “confirmation e-mail.), which is sent immediately, but no later than 7 (seven) days after receipt of the order. The confirmation email will be sent to the email address provided by the customer on the order form and will contain the relevant confirmation and a summary of the purchase conditions, such as: description and main characteristics of the product, total price of the order including shipping costs, if applicable, address for customer complaints, information on After-sales services, the customer’s right of withdrawal and its exercise, as well as these General Conditions of Sale.
Kenya-ChildVision reserves the right to refuse an order placed by a customer in the following cases:
a) the products included in the order are unavailable, notwithstanding what is applicable to pre-ordered products;
b) a dispute is pending between Kenya-ChildVision and the customer regarding a previous order;
c) the customer has breached the General Conditions of Sale in the past or failed to fulfill his obligations arising therefrom;
d) it appears that the Customer intends to purchase the Products for resale or for sale for commercial or professional purposes;
e) the customer is involved or suspected of being involved in illegal or fraudulent activities.
8.2. In these cases, Kenya-ChildVision will send the Customer, by email, within 30 (thirty) days of receipt of the order, a notice stating the cancellation of the order. A such a case, the order is deemed not to have been accepted by Kenya-ChildVision .
8.3. In case of partial unavailability of the products, if the customer has selected the option to receive the entire order at once, he/she will be asked wether he/she wants to receive the available products or cancel the entire order.
In the event of a partial cancellation, the customer will only be charged the price of the products actually purchased. The customer agrees and acknowledges that he/she will only receive the available products, unless he/she has selected the option on the Website to receive the entire order at once.
- Price and Terms of Payment
The prices of all products offered for sale on the Website are inclusive of VAT.
The corresponding prices are given in euros (EUR).
9.1. The total price displayed in the shopping cart includes any applicable shipping costs, which are shown seperately.
In any case, Kenya-ChildVision will obtain the express consent of the customer before charging additional costs.
9.2. The prices indicated on the Website and displayed in the shopping cart after the customer has confirmed the order or pre-order by pressing the “Buy“ button will be charged to the customer, provided that the ordered products are available at the relevant time, with the exception of orders that also contain pre-ordered products, for which the corresponding amount will be pre-billed in accordance with point 8. below, even if they are not yet ready for shipment at the said time. Kenya-ChildVision reserves the right to change the prices of the products offered for sale on the Website at any time and without notice. This does not apply to orders already placed by the customer.
9.3. Kenya-ChildVision only accepts payments by credit card and other payment methods expressly indicated on the Website.
9.4. With regard to payment by credit card, the customer confirms and guarantees that he is the owner of the credit card used for the purchase and that all data entered at the time of purchase are correct, e.g. credit card number, expiry date and, if applicable, security code. The customer will only be charged for the transaction after: verification of credit card details; Receipt of direct debit authorization from the entity that issued the credit card used by Customer; and Confirmation by Kenya-ChildVision of the availability of the product and in any case only after the order is ready to be processed.
9.5. Both for orders containing only pre-ordered products and for orders containing, among other things, also pre-ordered products, the total price of the purchase transaction will be for all products – ie both all at the said time already available and the pre-ordered products not yet ready for shipment at the said time will be invoiced at the time of the confirmation email.
9.6. Accordingly, the credit card will not be charged at the time the order is sent.
9.7. With regard to payment via other payment service providers, the customer confirms and warrants that he is the owner of the account used for the purchase. The customer will only be charged with the corresponding transaction after he has received the confirmation email from Kenya-ChildVision .
9.8. The products purchased will only be shipped once the amount owed by the customer has been paid on time.
If it is not possible to debit the outstanding amounts from the customer for any reason, for reasons for which Kenya-ChildVision is not responsible, the purchase contract will be canceled after a reasonable period for payment set by Kenya-ChildVision has expired without success.
9.9. If one or more products are not available and the customer has not decided to cancel the entire order, only the price of the available products will be charged, plus any shopping costs incurred.
Customers order all products as soon as they are ready for delivery.
The products will be delivered to the address given when placing the order. Upon delivery, the customer’s signature or the signature of an authorized person will be required. Kenya-ChildVision bears all the additional shipping charges, if any, incurred by separate deliveries.
10.1. For security reasons, K-CV cannot process any orders that are addressed to a P.O. Box address or accept any orders that do not identify the natural person who is the recipient of the order and their address.
10.2. The products offered for sale on the Website can be delivered worldwide as mentioned above (point 5.2).
10.3. If the customer incurs shipping costs, these will be expressly separated from any other costs or expenses at the End of the ordering process and before the “Buy“ button is pressed.
10.4. The period within which K-CV must deliver the purchased products is 15 (fifteen) days from the data of concluding the contract, unless an agreed delivery data or estimated delivery date is indicated at the time of concluding the contract, except in cases of force majeure or unforeseen circumstances. In any case where the corresponding order relates to pre-ordered products, the delivery time is longer than 15 days and K-CV must deliver these products by the estimated delivery date or within the estimated delivery time agreed with the customer, according to the customer’s terms provide the information shown in the description on the product page.
10.5. If K-CV does not deliver the ordered products within the above-mentioned period, the customer may request K-CV , in accordance with the applicable legal provisions in force at the time, to carry out the delivery of these products within a period of grace appropriate to the circumstances.
In any case, the customer has the right to terminate the contract immediately if the ordered product is not delivered within the specified period of grace.
10.6. K-CV has the right to split the order into several shipments according to the products‘ readiness for shipment and the customer will receive the products one by one according to their readiness for shipment, unless he/she has selected the Option on the Website to receive the whole order at once. K-CV can invoice the customer for the products either per partial delivery or in the form of a total payment.
10.7. As soon as the purchased products has been shipped, the customer will receive an email at the address indicated in the order. This email contains a tracking code and a customized link to track the delivery in real time.
K-CV Customer Service will provide assistance with any delevery issues. Customers may contact K-CV customer service by email at email@example.com
10.8. As an alternative to delivery by courier, the Customer may also choose direct collection from a store selected on the Website at the time of purchase, provided that the order in question does not contain any pre-ordered products. If the customer fails to collect the Products within 30 (thirty) days of receipt of the email that the Product is available for collection, K-CV may cancel the sale transaction. In this case, the customer will be informed of the cancellation by e-mail and any amounts already paid will be refunded.
10.9. Customer shall bear the risk of loss or damage to the Products from the moment Customer or a third party designated by Customer, other than the carrier, obtains physical possession of such Products. However, if the loss or damage of the product occurs before physical delivery to the customer or a third party designated by the customer to the customer, K-CV will reimburse the customer for any amounts already paid.
- Product compliance
11.0. ask the customer, at the time of delivery, to check the products for their conformity with the goods ordered, as well as for manufacturing defects and non-conformity. The sale of “ Kenya-ChildVision “ products is subject to the guarantees provided for by current legislation and any additional guarantees that may be granted to the customer contractual guarantees.
11.1. In the event of manufacturing defects or non-conformity, the customer is entitled to have the product brought into conformity by improvement or replacement free of charge, unless the type of remedy requested is objectively impossible or excessively expensive compared to other types of remedy. If one of the cases provided for by law occurs, the customer can demand a reasonable reduction in the purchase price (change) or withdrawal from the contract and subsequent refund of the purchase price. K-CV is only liable for cases of non-conformity of the product if the claim for defects is made within two (2) years from the delivery of the product in question.
11.2. Customers may contact Kenya-ChildVision at the address set out in Section 11 below to report the existence of Product defects and to obtain any of the above remedies.
Returns and Refunds – Right of Withdrawal
The customer has the following right of withdrawal:
12. Right of Withdrawal
12.0. The customer has the right to revoke this contract within 14 days without giving reasons.
The cancellation period is 14 days from the day on which the customer or a third party named by the customer who is not the carrier took possession of the last item.
12.1. In order to exercise the right of withdrawal, the customer must notify
Tel.: +49 611 334 96415
by means of a clear statement (e.g. a letter sent by post, or E-Mail) about his decision to revoke the contract. The customer can use the attached model cancellation form for this purpose, but this is not mandatory. The customer can also electronically fill in and other clear statement on the Kenya-ChildVision Website www.kenya-childvision.org If the customer makes use of this option, K-CV will immediately send the customer confirmation of receipt of such a revocation.
12.3. To meet the cancellation deadline, it is sufficient for the customer to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.
13. Consequences of revocation
13.0. If the customer withdraws from the contract, Kenya-ChildVision will owe him all the payments it has received from the customer, including shipping costs (except for the additional costs resulting from the customer choosing a different type of delivery than that offered by K-CV , chose the cheapest standard delivery) immediately and within (14) fourteen days from the day on which K-CV received notification of its cancellation of the contract. For this repayment, Kenya-ChildVision uses the same means of payment that the customer used for the original transaction, unless something else was expressly agreed with the customer; under no circumstances will the customer be charged for this repayment. K-CV may refuse repayment until it has received the goods back or until the customer has provided proof that he has sent back the goods, whichever is earlier.
13.1. The customer must send the goods to K-CV immediately and in any event no later than (14) fourteen days from the day on which he informed Kenya-ChildVision of the cancellation of this contract, as indicated on the delivery note (the address can be obtained from the e-commerce customer service, Goebenstr. 12, 65195 Wiesbaden, Germany, or via E-Mail to firstname.lastname@example.org, to be returned or handed over. The deadline is met if the customer sends the goods before the period of (14) fourteen days has expired. The customer bears the direct costs of returning the goods. The customer only has to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary to establish the nature, properties and functioning of the goods.
13.2. Subject to any rights Customers may have under Section 12. Customers are kindly requested to follow the following procedure when returning the Goods, which is not a prerequisite for the effective exercise of the right of withdrawal:
13.3. To exercise the right of withdrawal, the customer can use the form provided for this purpose, which is available in the “Returns“ section of the Website or, if the customer concerned is logged in on the Website, directly in the “My Account“ section. The customer is asked to (i) fill in the required information in the online Form, (ii) affix the sticker with the return address contained therein to the package, (iii) authorize the courier service designated by Kenya-ChildVision to collect it by sending an E-Mail to email@example.com with a copy to firstname.lastname@example.org, starting the address, phone number and preferred pick-up date of the package; this date must be confirmed by the product return instructions form is provided with each package containing the purchased products.
13.4. In compliance with the procedure described in the previous paragraph, the courier appointed by Kenya-ChildVision will collect the package containing the products to be returned from the Customer free of charge. If this procedure is not followed, the costs for the return are borne by the customer in accordance with point 13.1 to bear the costs yourself.
13.5. Products must be returned in the same condition in which they were delivered. The customer is therefore obliged to ensure that the products are intact and complete, as delivered, that they have never been used or worn, except for a fitting or inspection, that they have not suffered any damage, being packed in their original packaging and together must be returned with all labels that were included in the delivery. If a product was provided with a security tag, the return of the corresponding product will not be accepted if the customer has removed, worn or damaged the same. The customer is also informed that, for safety, hygiene and health reasons, perfumes cannot be returned if the sealing cellophane and the origal packaging have been removed. Kenya-ChildVision examines the packaging and the condition of each returned product, since the essential integrity of the respective products is an indispensable condition for the exercise of the right of withdrawal. K-CV reserves the right to refuse the return of any product that is found to be damaged, worn or stained by the customer, or that is in a condition clearly showing that it has been used for any purpose other than the checks strictly necessary for the customer to establish the nature and characteristics of the product purchased. If a return is refused, K-CV will send the customer a specific notification without the customer being reimbursed the amount paid by him, unless the customer is able to prove that K-CV has suffered no damage or less damage. Other claims for damages for any damage attributable to the conduct of the customer remain unaffected by this Section 12.
The return of the products reffered to in this section is only permitted in relation to the products purchased on the website.
14. Limitation of Liability
14.0. The liability of K-CV for damages in the event of slight neglegence is limited to damages resulting from the breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the customer regularly relies and may rely; in this case, however, liability is limited to the typical, foreseeable damage.
14.1. The above limitations of liability apply to all claims for damages, regardless of the legal basis, with the exception of claims for damages by the (i) due to intent, (ii) under the German Product Liability Act, (iii) due to fraudulently concealed defects, (iv) due to defects relating to a guarantee for the (v) due to injury to life, limb or health, or (vi) due to gross neglegence.
15. Authenticity of products and intellectual property rights.
Kenya-ChildVision guarantees the authenticity of all products offered for sale on the Website.
- Applicable Law
16.0. Without prejudice to any other mandatory legal provisions in the country in which the customer has his permanent residence that are more advantageous for the customer, these General Terms and Conditions of Sale are subject to German law and are interpreted on the basis thereof.
16.1. For any dispute relating to the interpretation and/or application of these General Conditions of Sale, the court of the Customer’s domicile or place of residence shall have exclusive and mandatory jurisdiction
Alternatively, the customer can also opt for out-of-court dispute resolution procedures provided for by the applicable laws currently in force, such as the platform operated by the European Commission available on the Website http://ec.europa.eu/odr.
17. Contact details
For complaints, further information or assistance related to the Website or the purchase process, as well as any request for information and/or information regarding the content of these General Conditions of Sale, customers can send an email to the following address: email@example.com or to the E-Commerce Customer Service:Kenya-ChildVision:
Tel.: +49 175 8156 820
Last updated: 6. August 2022